Return Form: Refer to section 10

Orders are processed within 48 hours after validation, except in cases of force majeure. All delays are calculated in working days.


Article 6: Deliveries


Article 6.1: General rules

The products will be shipped to the address indicated by the customer on the order form. reserves the right to split deliveries; your order will be shipped several times at no extra charge.


Article 6.2: Delivery area

The products bought on are delivered in mainland France, Corsica, Monaco, DOM-TOM and also in the member countries of the European Union. We also deliver Asia and Switzerland. For reasons of tracking of parcels, we do not carry out remaining shipment and do not deliver in armies or post boxes in hotels, campsites, military bases or other premises. For other countries, consult us. The port varies according to the country of destination.

Article 6.3: Delivery charges

The cost of postage is calculated according to the weight of your parcel and the tariffs we negotiate for you with the Post, for shipments in mainland France including Corsica, Monaco and French overseas territories. In order to know the amount of the shipping costs you have to identify yourself or register on the site; during the summary of your order and before validation of the payment, the amount of the shipping costs will be communicated to you. In case of a return of your parcel or incomplete address (ex: lack residence, bat, company ...) the expenses related to the return of the parcel will be the responsibility of the customer. also offers a delivery mode in relay point, in this case MONDIAL RELAY.


Article 6.4: Delivery time


The indicated times are approximate times and correspond to the delays of processing, preparation and routing of your order.

Carrier Colissimo

Type of delivery: At home
Delivery time: 2 to 3 working days

Carrier Mondial Relay

Type of delivery: In proximity relay point
Delivery time: 3 to 5 working days


Any fact deemed to be force majeure within the meaning of the law and the French jurisprudence leading to an exceeding of the delivery deadline exempts totally from any liability.

You can track your package at any time:

Transporter Colissimo

Carrier Mondial Relay

The number of your package will be sent to you by email as soon as you leave. In the case of late delivery, the customer must notify in writing to allow to initiate a redirection process. In the event that the ordered product is not found after investigation and is unavailable in stock, the provisions referred to in Article 4.2 shall be applied. During the inventory period, delivery times may be subject to change. During these periods, the deadlines will be specified on our online shop. In the absence of delivery at the expiration of this period, the Customer will be able to cancel his order. The sums paid by the Client will then be returned to him without delay, to the exclusion of any other compensation.

Article 6.5: Characteristics of delivery by post

The Customer is delivered to his home by his postman and signs an acknowledgment of receipt. In the event of absence, the Customer or the recipient of the ordered product receives a notice of his factor passing, enabling him to withdraw the products ordered to the nearest Post office for a period of fifteen days. The Customer is obliged to check the condition of the packaging of the goods and their content upon delivery, in the presence of the Post Office or the delivery person. In the event that the customer has any doubt whatsoever about the condition or the contents of his parcel, he is required:

▪ to apply the Colissimo procedure (in particular to report any damages due, any claims and reservations) and to refuse the merchandise by immediately issuing a statement of anomaly to the Post's agent (statement 170).

▪ report these incidents to


Article 6.6: Characteristics of delivery by Chronopost

The Customer is delivered to his home by the delivery company of Chronopost and signs electronically an acknowledgment of receipt. In case of absence, the Client or the recipient of the ordered product receives a notice of transit which allows him to contact the carrier to agree on another day of delivery. The Client is obliged to check the condition of the package and the number of parcels delivered In case of doubt, he is required to refuse the package and report these incidents to


Article 7: Availability of products

Our product offerings and prices are valid as long as they are visible on the site, within the limit of available stocks. On receipt of your order, we check the availability of the product (s) ordered. In case of unavailability, we commit ourselves within 30 days from the validation of the order to refund the product in the form of credit or refund to the account of the bank card that was used during your purchase. We ship the rest of your order. The date of validation of the order corresponds to the date of the order in case of payment by credit card online.

Article 8: Order Tracking

Once the means of payment has been selected and validated, an order number is assigned to you. Your order is then saved. At any time, you can view the status of your order directly from your customer account by entering your username and password.


Article 9: Right of withdrawal

You have a period of 14 calendar days from the date of receipt of your order to use your right of withdrawal without any justification. (Attention, in order for the right of withdrawal to be applicable, the products concerned must be returned to us intact, ie not worn and not used).

Article 10: Return Procedure

You have a period of 14 calendar days from receipt of your order to notify of your wish to retract and so return the product to us. Beyond this period, no request for withdrawal will be accepted for any reason. The Customer then has 14 days to return the item (s). If the return is made after this time, will be able to refuse the package, and so return it to its sender.

I- Print the return form

Download, print and complete the PDF at your disposal by clicking on this link: RETURN FORM

II- Prepare the parcel

Put the item (s) back into its original packaging (s) and place it in a package.
Please attach the completed return form and the invoice of your order in the package.

III- Send the article (s)

Deposit your parcel in the nearest post office and send it to the following address (shipping costs are your responsibility):

Return address : 


21 Rue Emile-Zola

69150 Décines-Charpieu



IV-Receiving your package and processing your request

Upon receipt of your parcel, according to your request, we will exchange or refund within 10 days of your order.

A confirmation email will be sent to you once the refund is made.

Any product purchased in sales / promotion / sale flash will be refunded to you at its purchase price.

(Shipping costs will be charged to in the event of an error in the content of the products delivered from us, for a maximum amount of 8.99 € TTC. In case of partial return of a part of the products ordered, the initial delivery costs will not be refunded because the amount of our expenses is fixed and does not depend on the number of products ordered. will be accepted only for the products in their original state (packaging + label) with a copy of the purchase invoice Items returned, damaged, damaged or soiled by the Customer are not taken back. If the Customer does not claim the item damaged or damaged by the Customer within 30 days, the Customer will not be charged for damaged or dirty items returned by the Customer. following the receipt of this article, the article (s) received will be destroyed.

We undertake to make a refund on the account of the credit card used during your purchase, corresponding to the price of the product or products excluding postage, within a maximum delay of 30 days after the reception of the products by us . However, we may defer the repayment until we receive the property or until you have provided proof of shipping the property, with the date of the first of these facts.)