The streetshoesaddict.com site is entirely secured by our banking partner, LCL (Crédit Lyonnais).

What payment methods does your site accept?

We offer several payment methods by credit card (Carte Bleue, Visa, Mastercard) Paypal and Alma (payment in several installments).

If you pay by credit card you are automatically redirected to our bank, which guarantees data confidentiality and has all anti-fraud security systems. The pictograms tell you that you are in a secure space and that your data is encrypted.

What are the package delivery costs and times?

All information related to delivery is directly accessible on our POLICY page accessible by following this link:

LINK: https://www.streetshoesaddict.com/gb/content/1-Politique

Can I modify the order I placed?

You can change your order provided it has not been prepared and shipped. To do this, contact us via the contact form by leaving a message with your order number or by Chat, a Streetshoesaddict customer representative will tell you what to do.

Can I cancel my order?

You can cancel your order if it has not been shipped. To do this, contact us via the contact form or by Chat, a Streetshoesaddict account manager will tell you what to do.

What do you do with my personal information?

As a member of the CNIL, Streetshoesaddict respects the confidentiality of your personal data.

My payment was declined

If your payment has been refused, we invite you to contact your bank directly to verify that you have sufficient funds or that your bank card is not blocked.

I did not receive my order

You can contact us via the contact form or by Chat, a Streetshoesaddict account manager will answer all your questions.

Orders are delivered within 2 to 3 working days in mainland France and 3 to 5 working days in other European countries (Germany, Italy, Spain, Belgium, Luxembourg, Austria, Portugal, etc.)

I received products that do not correspond to my order

We offer you a simple returns procedure, simply click on “Delivery and Returns Policy” at the bottom of the site and follow the different steps.

You can also contact us for additional information.

I placed an order or several orders by mistake

Contact our Streetshoesaddict account managers via the contact form or by Chat indicating your error so that we can help you.

I have not received a confirmation email for my order and/or for my customer account

Sometimes this type of email ends up in your spam folder. We invite you to check your Spam box, if the email in question is not there, contact our Streetshoesaddict account managers via the contact form or by telephone at 06.58.52.30.72 (See Opening hours) . We will check your customer account data.

I can not access my account

If you are unable to connect to your Streetshoesaddict customer account, we invite you to contact us via the contact form or by Chat, providing us with your email address so that a Streetshoesaddict account manager can resolve this problem.

I'm having problems with my cart

Are you unable to complete your purchase? Are you unable to put the products in your basket? Contact us via the contact form or by Chat, a Streetshoesaddict account manager will assist you in finalizing your order. This is usually a temporary technical problem. Do not hesitate to contact us, we will quickly regularize the situation.

I can't place my order

For any online ordering problem, contact our StreetShoesAddict account managers via the contact form or by Chat, a Streetshoesaddict account manager will assist you to finalize your order

Has my order been expedited ?

You can, directly from your customer area, follow the progress of your order. Also, as soon as your order is shipped, an automatic email is sent to you to provide you with your tracking number.

Did you receive theitems I returned?

When you return goods, refunds for orders are made 72 working hours after receipt of the orders at our address located in France.

How do I find the right size for my item?

StreetShoesAddict provides you with a size guide available on all product pages and at the bottom of the StreetShoesAddict website under the heading ''Size guide''.